1. Seven-day free trial
The trial is free for seven consecutive calendar days for the agreed evaluation scope. It begins when trial access is activated and you are notified of the start and end dates. It does not start when you simply submit an enquiry.
No automatic charge or subscription begins when the trial ends. Paid continuation requires your explicit acceptance of a quote stating the price, USD or GBP currency, tax treatment and billing schedule. If you do not accept, trial access ends without a paid subscription.
Seven-day free trial; no automatic paid conversion. Setup and subscription are charged only after you accept the paid order.
Hardware, travel or bespoke integration work is outside the free trial and requires a separate accepted paid order before any charge.
2. How to cancel
You can stop the trial or tell us you do not want to continue by emailing [email protected] or calling +1 (205) 605-9991. Include your business and trial/order reference. No payment is due for the free trial itself.
For a paid subscription, request cancellation or non-renewal at [email protected]. The accepted order states the term and renewal arrangements. We do not apply automatic renewal unless you have separately authorized it. Cancellation prevents an uncommitted future term; it does not automatically refund a paid period already supplied or a clearly accepted minimum term.
3. After the trial
After the free trial, payments for a paid service are non-refundable for a change of mind, reduced use or a decision to stop using a service supplied as agreed. There is no additional discretionary money-back period. Review the scope and price before accepting a paid order.
This rule does not apply to duplicate or incorrect charges, services we cannot deliver as agreed, refunds required by law, or remedies we expressly agree in writing. It does not waive cardholder or payment-provider dispute rights.
4. Billing errors or non-delivery
Email [email protected] with the invoice/order reference and the issue. We review the charge, accepted scope and delivery record. Confirmed billing errors are corrected; undelivered services are assessed for a refund or another remedy you agree to.
Report defective or non-conforming service to [email protected] so it can be assessed for correction, re-performance, reduction or refund as required by the agreement and applicable law. Do not include passwords or full card details.
5. Refund handling
Where a refund is due, we confirm the amount, reason and processing arrangements in writing, meet any applicable legal deadline and normally use the original payment method and invoice currency. Provider and bank posting times vary. We do not promise an immediate bank credit.
Any deduction must have a lawful or agreed basis and be explained. Exchange-rate movements or fees charged by your bank may affect the amount shown in your account.
6. Mandatory rights and physical returns
The seven-day commercial trial does not replace a longer statutory cancellation period or other mandatory rights that apply to a consumer. Where consumer rules apply, required information and any valid consent to early service delivery must be handled before purchase.
No physical goods are sold through this website. Separately agreed hardware orders require their own delivery and returns terms. Contact [email protected] for billing questions and [email protected] for service support.
Contact us
iOn Intelligence is operated by i-on Intel LLC, 548 Bellehurst Dr, Montgomery, Alabama 36109, USA. Telephone: +1 (205) 605-9991. General enquiries, support and privacy: [email protected]. Billing, cancellations and refunds: [email protected].
Include your order or invoice reference for billing queries. Do not send passwords, full card numbers, sensitive footage or identity documents in an initial email.
Questions about this policy?
[email protected]