Terms & Conditions

1. Company and scope

iOn Intelligence is operated by i-on Intel LLC, 548 Bellehurst Dr, Montgomery, Alabama 36109, USA. Telephone: +1 (205) 605-9991. General enquiries, support and privacy: [email protected]. Billing, cancellations and refunds: [email protected].

These terms cover i-onintel.com and enquiries about our services. We serve businesses in the United States, United Kingdom and Ireland. Visiting the site or requesting a demo does not create a paid subscription. You must be authorized to act for any organization you represent.

2. What we provide

iOn supplies video-intelligence software and implementation for agreed workflows such as queues, occupancy, loading activity, safety review and vehicle access. We connect compatible existing cameras; we do not sell cameras through this website. Compatibility and integrations are validated during scoping.

Case studies and interface illustrations describe possible workflows, not completed customer deployments or guaranteed results. Missed events and false alerts are possible. A trained person must verify alerts before consequential action.

3. Quotes, orders and currencies

Pilot: up to 15 cameras at one site, USD $499 one-time setup and from USD $199/month, or GBP £399 one-time setup and from GBP £149/month. Business / Multi-site: up to 40 cameras total across up to three sites, USD $999 one-time setup and from USD $299/month, or GBP £799 one-time setup and from GBP £299/month. One Business setup fee covers all three included sites together, with no extra setup fee per site. The monthly base package also covers the included sites together. Enterprise is custom quoted. GBP prices are fixed, not live currency conversions.

Select USD (US dollars) or GBP (pounds sterling). Customers in Ireland may choose either offered currency. Published monthly prices are starting rates for the included package. Any applicable taxes and additional modules, infrastructure or work are disclosed before acceptance; additional work requires agreement.

Before payment, the written order identifies scope, exclusions, total price and currency, taxes, one-time and recurring fees, due dates, delivery milestones, term and cancellation conditions. Your bank’s conversion fees are separate. An order requires written acceptance by both parties.

We offer a seven-day free trial for an agreed site and use case. The seven consecutive calendar days begin when trial access is activated and we notify you of the start and end dates. There is no automatic charge or paid renewal. Setup and subscription are charged only after you accept the paid order. If you do not accept, trial access ends without a setup or subscription charge. Any hardware, travel or bespoke integration work requires a separate accepted paid order.

4. Payments and renewal

We accept payments through Stripe and PayPal for agreed orders. This marketing website does not collect card details or process payments. Use the provider-hosted payment instructions supplied with your invoice; eligible brands are confirmed by the payment provider for your transaction. Do not email card details.

Recurring charges require the schedule and your authorization in the accepted order. Changes to an order require written agreement. Website updates do not retrospectively change an accepted order.

5. Delivery and cancellation

The Digital Delivery and Cancellation & Refunds policies apply alongside the accepted order. No change-of-mind refund is offered for a paid service after the free trial. Billing errors, undelivered services and mandatory legal remedies remain covered. The order records dates, dependencies and specific remedies.

6. Authorized and lawful use

• Connect only feeds you are permitted to use for a specified lawful purpose. Camera ownership alone does not establish every right to process footage.
• Provide appropriate notices and obtain required permissions. Agree processing roles, retention, access and any required data processing agreement before connecting personal-data feeds.
• Do not use the service for unlawful surveillance, harassment, stalking, discrimination, or recording in places where doing so violates privacy rights.
• Facial recognition, biometric identification, individual emotion inference, and creation or storage of biometric templates are not authorized by these terms. This restriction is not a technical audit or a claim that every component has been verified.
• Do not use an AI alert alone to accuse a person, deny an essential service, discipline a worker or make another consequential decision. Verify evidence and context.
• Do not bypass access controls, introduce malicious code, resell access without permission, or breach applicable sanctions and export controls. Availability is subject to lawful supply.

7. Customer responsibilities

Provide accurate scoping information, compatible equipment, authorized access and a project contact. Protect credentials and notify [email protected] about suspected misuse. Customer cameras and recorders may retain footage independently.

iOn supplements operating procedures. It is not an emergency response service, safety interlock, statutory inspection or substitute for trained supervision.

8. Data and intellectual property

You retain rights in your footage and business information. iOn’s access must follow the agreed service and documented instructions. These terms do not grant blanket permission to train models on customer footage.

Website content, branding and software are protected by applicable intellectual-property rights. Public materials may be read and linked. Software licensing and ownership of deliverables are defined in the service agreement.

9. Availability and responsibility

The public website has no guaranteed uptime or detection-accuracy level. Service commitments and remedies belong in the accepted order. Access may be restricted where reasonably necessary for security, maintenance or unlawful use.

Nothing excludes liability that cannot lawfully be excluded, including fraud or mandatory customer protections. No liability cap or mandatory arbitration clause is imposed by this website; negotiated service liability belongs in the signed agreement.

10. Complaints and changes

Contact [email protected] for service complaints or [email protected] for disputed charges. This does not restrict access to your payment provider, a regulator or a competent court.

Applicable law and dispute provisions for a paid engagement must be stated in its agreement. Mandatory protections in the customer’s country remain. Material policy changes will carry an updated date and additional notice where required.

Contact us

iOn Intelligence is operated by i-on Intel LLC, 548 Bellehurst Dr, Montgomery, Alabama 36109, USA. Telephone: +1 (205) 605-9991. General enquiries, support and privacy: [email protected]. Billing, cancellations and refunds: [email protected].

Include your order or invoice reference for billing queries. Do not send passwords, full card numbers, sensitive footage or identity documents in an initial email.